Refund Policy
Subscription Refund Eligibility
You may request a refund for an initial or renewal charge on a monthly or annual subscription only when both conditions below are met:
- You contact us within 7 calendar days after the charge; and
- You have used strictly less than 10% of the credits issued for that charge.
The threshold is strict. For a charge that grants 500 credits, using 0–49 credits may qualify; using 50 credits or more does not qualify. One-time credit packs are non-refundable, except where applicable law requires otherwise.
How to Request a Refund
Email support@mycoloring.ai from or with reference to your account email. Include your account email and the relevant order or subscription number. We may request reasonable information needed to confirm the charge and credit usage.
After Approval
Our support team processes approved refunds manually in the payment provider's dashboard. Approval terminates the corresponding subscription, and we manually remove the unused credits and paid benefits issued by that charge. The time for funds to reach you depends on the payment provider and your bank.
Additional Terms
We may review repeated, misleading, or abusive requests and deny requests that do not meet this policy. Nothing in this policy limits mandatory consumer rights or remedies available under applicable law.